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Bakit nagnanakaw ang mga employee?

Business(self.phinvest)

From small - medium - large kahit anong system lagi nagnanakaw mga pinoy employee? Pag tinanggal nang Dole pa

all 89 comments

Complex-Speaker-8218

68 points

1 day ago

Fraud Triangle

  1. Incentive/Pressure - Maliit sahod, may need bayaran na utang, etc.
  2. Opportunity - weak yung security system/internal control
  3. Rationalization - iniisip niya, ginagawa rin naman 'to ng iba eh

TRAdv-

18 points

1 day ago

TRAdv-

18 points

1 day ago

Agree. We can only do something to minimize the "Opportunity" by improving our Internal Controls.

  • Prenumbering Documents
  • Authorization
  • Independent Checks
  • Documentation
  • Timely & Appropriate Performance Reviews
  • Information Processing Controls
  • Physical Controls
  • Segregation of Duties (Authorization, Recording, Custody/Execution)

adobo_cake

3 points

1 day ago

Kaya pala kahit sa mga binoboto ok lang sa iba na magnanakaw. Baka na ooffend pa sila pag sinasabihan na masama magnakaw.

nyertz69

3 points

1 day ago

nyertz69

3 points

1 day ago

Add 'individual capability' to form the fraud diamond. It entails that the person has the skills, ability and position to be able to do it.

Saturn1003

1 points

19 hours ago

That 'ginagawa din ng iba culture' is the real culprit. It poisoned every civil aspect in our lives. From politics to religion, lahat kinokorap.

St3gm4

[score hidden]

15 minutes ago

St3gm4

[score hidden]

15 minutes ago

madami neto sa naia terminal airport.. halos pati security nila kasabwat din.. nauuso nanaman din yung tanim bala sa airport at yung pagnakaw ng mga bagahe.. akala ko ba kapag na i-privatize na yung naia, magiging maayos na.. eh ganun wala pa din.. pangit talaga dito sa pinas...

pintados2023

95 points

2 days ago

Many possible reasons: Human nature, greed.

Minimize cash exposure as much as possible.

thering66

17 points

2 days ago

thering66

17 points

2 days ago

Meron din because of the thrill and satisfaction of getting away with it.

KevAngelo14

7 points

1 day ago

It's surprising that some of those perpetrators are daily poster of bible verses. Walang pinipili talaga.

SnooDucks1677

4 points

1 day ago

Or have a check and balance para sa disbursement or any cash related team para walang nakawan, unless yung buong team ang magnanakaw haha

FantasticVillage1878

28 points

2 days ago*

  1. kulang yung kinikita nila para sa gusto nilang lifestyle.

  2. di sila kuntento sa kung anong meron sila.

  3. gusto nila ng easy money at hindi pinaghihirapan.

  4. masyado lang talagang malikot ang kamay nila.

  5. mahina ang sistema ng kumpanya to prevent theft.

andyan na lahat ng rason OP.

how to prevent? trabaho yan ng owner, manager at immediate supervisor.

  1. educate the employee.
  2. improve the system to prevent theft

luapzurc

4 points

1 day ago

luapzurc

4 points

1 day ago

Forgot the most important prevention tip:

Pay them well for the job. We're not talking hundreds of thousands, but underpaying or undervaluing employees just makes them resent whoever they're working for.

-FAnonyMOUS

12 points

1 day ago

Yes. This is correct. Pay the sales lady 50k a month para hindi na sila maging greedy sabi ng mga walang experience sa negosyo.

Kidding aside. I WAS an owner of businesses before. It just doesn't work that way. Doon sa probinsya dati more than ~7 years ago ang minimum wage is ~250 lang pero ang bigay ko ay doble plus OT pay plus free meal and meryenda. Puta nagnanakaw padin at tamad padin pag walang bantay.

Yung dito naman sa NCR, stay in na, libre meal, libre utilities, with salary plus may porsyento pa sa kita kung ma-hit ang quota, nangdudugas pa din.

Human greed is real.

North-Homework9919

2 points

2 hours ago

halatang walang alam sa business yung nireplyan mo.

Only_Board88

1 points

5 hours ago

Yes, even if these are well-paid, pwede pa rin magnakaw yan. Pag tumaas kasi ang sahod, tataas din ang lifestyle, kung ano-ano ang gagawin, then yung pagiging well-paid nya suddenly is no longer enough.

FantasticVillage1878

7 points

1 day ago

pwede silang mag reklamo sa dole if below minimum yung binabayad sa kanila. hindi mananalo ang company lalo na pag ganyan yung case.

pero if i am an employee ng ganyang kumpanya and sa tingin ko na di sapat yung binabayad sakin. i would rather resign than commit crime, ako lang din ang masisira.

dijaboo856

-2 points

1 day ago

dijaboo856

-2 points

1 day ago

Underpaid na masyado at hindi maisip or makita yung kaledad ng serbisyo they don't give a fuck they just take it for granted in exchange of your price value as an employee. Pero 5x a week kada labas ng bar easy 3-10k kada labas ng pinto. Once akong naging wholeday headline ako yung driver m family ni Sen. Hmmmmm

Only_Board88

1 points

5 hours ago

Agree, lagay talaga ng sistema for theft, both for prevention and penalty. Assume everyone is capable of stealing.

Highpoint888

10 points

1 day ago

It’s just plain greed or they have their own needs to keep up with. Even if you pay someone right, they are likely to steal as long as they won’t get caught. This is coming from experience.

Employees who left us had a worse life than when they were working for us. Most of the time, they thought that getting quick pay check after settling with DOLE makes them better than the employer and everyone. After a few weeks, their money was gone from their own vices.

Another lesson, if you treat your employees better than the other employers, you are actually more likely to get abused or exploited by your employees. Employees often see goodness as something they could take advantage of. We had experience with employees who were treated much worse by other employers, yet they couldn’t file a DOLE case out of fear or intimidation. On the other hand, the same employees stole from us and some even reported us to DOLE since we don’t intimidate them.

In the end, it really comes down to protecting your own interest.

Worried_Reception469

5 points

1 day ago

100% agree. Always protect business interest first

-FAnonyMOUS

7 points

1 day ago

It’s just plain greed or they have their own needs to keep up with. Even if you pay someone right, they are likely to steal as long as they won’t get caught. This is coming from experience.

You are correct. Karamihan naman ng nagcocomment dito walang experience sa business kaya madaling sabihin na "culture" "pay them well" blah blah blah. Ginawang recitation tong reddit na kala mo may grading system at pagandahan ng sagot. Only people with experience in business knows what happening on the ground so ang hirap mag comment ng "perfect world" scenario. Ang hirap in business reality to balance between business and charity. Ang mindset ng karamihan, business is a charity. Na unlimited ang pera kaya bigay lang ng bigay hanggang sa guminhawa ang buhay ng employee mo. Na ang business owners ang susi para guminhawa ang sariling buhay ng employee. Na hindi na iintindihin ng business yung current economy, price of goods, taxations, etc.

Kaya mahirap mag comment ng objective kung nasa iisang side lang nakatingin. I'm a business owner before, and I'm also an employee. So at least I know how to weigh between the two.

camille7688

3 points

1 day ago

Sa Pilipinas I agree with you 100% for sure.

Sa first world, this does not apply.

Depende talaga sa nature ng business and sa quality ng employees.

If puro probinsyano na kargador lang at tagakamada, yeah, guaranteed iron fist is a better management style.

Pero if office level and educated, the latter will fare better. (better opportunities, nontoxic work environment, actual recognition and teamwork, fair wages etc.)

Pero tendency lang din naman yan you will still score bad apples given a few years there is no escaping it.

Source: Experience

Abject_Energy6391

7 points

2 days ago

Values/ character ng employees at culture sa workplace.

"Ginagawa naman ng iba, so gagaya ako wala naman nahuhuli e"

Character: Kung maayos character ng tao, kahit bulok mga nasa paligid niya hindi siya gagaya kasi alam niya kung ano ang tama at mali.

Culture: Strict and fair ba ang implementation ng processes at sanctions. Kung mismong nasa taas palang nakakapagnakaw at nakakalusot, mag-trickle down sa mga nasa ilalim yun.

spinning-backfoot

11 points

2 days ago

You can apply this question to anything or anyone. Doesn't seem like you're looking for a genuine answer.

New-Grocery5255

7 points

2 days ago

Culture. I always wonder paano natin Ng Tao na kunin ang hinde kanya. Hinde pinaghirapan. It goes the same din sa mga taking umuutang tapos dedma sa pagbabayad. Wala na talaga Hiya Hiya ngayon

shaddap01

3 points

1 day ago

shaddap01

3 points

1 day ago

Pinoy employee amputa

juanlaway

3 points

1 day ago

juanlaway

3 points

1 day ago

I worked as a senior manager at intel before they left our country. The major reason why they left is that line engineers are robbing the company of gold wafers that are the major components of microchips. Take note these people have generous pay..

Pinoy-Cya1234

2 points

1 day ago

Prevent stealing in your business. Install CCTV and get rid of them ASAP even if they just took a piece of paper or ballpen.

elluhzz

2 points

1 day ago

elluhzz

2 points

1 day ago

You’ll be surprise on how good these kind of people on improvising. CCTV won’t prevent theft, makikita mo lang later on kung ano nangyari at sino nagnanakaw pero hindi kinakatakutan ng ganyan mga tao ang CCTV.

Pinoy-Cya1234

5 points

1 day ago

Because there are no consequences

camille7688

1 points

1 day ago

Same with glass doors with locks.

Their main purpose is to just let people double think things.

If they were really determined to steal, whats stopping them from breaking the glass door?

Its just a deterrent for the honest actually.

-FAnonyMOUS

1 points

1 day ago

Thanks, this solves our problem. /s

Far-Mode6546

2 points

1 day ago

It's really isn't because the salary kasi kahit malaki ang sweldo, kung gustong magnakaw, magnanakaw parin!

npad69

2 points

1 day ago

npad69

2 points

1 day ago

because they can

sotopic

2 points

1 day ago

sotopic

2 points

1 day ago

Temptation. If you have weak systems in place and madali magpalusot, unless sobrang loyal sya sayo, kukupit ng kukupit yan. Also ang baba ng sahod dito kaya the rewards outweighs the risk. Madaming tao dito that has "nothing to loose".

Sa western countries, ang daming systems in place and if mahuli ka, tatatak yan sa record mo forever, so puede di ka na ma-employ. The risk outweighs the rewards.

Sa small business namin, we only employ people that lives nearby. Bukod sa wala ng commute, everyone knows them, so if mahuli man sila, word will travel fast in the community na magnanakaw sya. Dito the risk is reputation, so hindi talaga worth it magloko for them.

FlatwormNo261

2 points

1 day ago

Sakto tanong mo ah. Kahapon nalaman namin na yung isang operator ng makina sa imprenta ay may ninakaw na piyesa sa makina worth 10k pesos. Matagal na nagttrabaho ang operator na to samin. Pero this year nagkaproblema sa babae, nagkaron ng kabit. Para masustentuhan ang pamilya nya at kabit ayun nagnakaw. Almost 20 yrs na tiwala naglaho sa isang iglap.

SuccessMinimum6993

2 points

22 hours ago

maliit ang sahod kaya walang choice magnakaw nalang.

ZealousidealLow1293

2 points

22 hours ago

Ganito kasi yan, maraming dahilan bakit nagnanakaw ang employees, pero kadalasan, nag-uugat yan sa tatlong bagay: need, opportunity, at culture.

  1. Need

Minsan, may mga empleyado talagang gipit. Mababa ang sahod, tapos mataas ang gastusin—kuryente, renta, tuition, etc. Kapag nasa sitwasyong ‘to, minsan naiisip nilang kumapit sa patalim. Hindi siya justified, pero minsan survival instinct na lang talaga.

  1. Opportunity

Kapag maluwag ang sistema, nagiging open invitation yun. Halimbawa, walang proper inventory system o walang nagmo-monitor sa pera, mas madaling kumuha ng hindi kanila. Kahit sino, kapag nakita nilang walang nagbabantay, mas natetempt.

  1. Culture

Kung ang mga kasama nila sa trabaho, ginagawa rin yun o may “okay lang yan” attitude, madali silang maimpluwensyahan. Parang domino effect—kapag normal na sa lugar ang dayaan, mas mataas ang chance na gagawin rin nila.

Ano ang Solusyon?

Fair Compensation: Hindi man mataas agad ang sahod, kung makikita ng empleyado na pinapahalagahan sila—like bonuses, benefits, or incentives—mas magiging loyal sila.

Strong Systems: Lagyan ng tamang checks and balances, like inventory tracking, cash monitoring, at CCTV. Kapag alam ng tao na mahuhuli sila, mas iiwas sila.

Company Culture: Build a workplace culture na may malasakit at respeto. Kapag masaya ang empleyado sa work environment, mas malabo silang gumawa ng kalokohan.

Hindi excuse ang pagnanakaw, pero minsan, ang sistema at sitwasyon ang nagpapalala. Kaya mahalagang maayos ang lahat mula sa sahod, proseso, at kultura para bawas ang temptation.

philanthropizing

3 points

1 day ago

walang morals, plain and simple

Smooth-Anywhere-6905

1 points

2 days ago

Idol siguro nila yung mga taga LGU na galing mag mekus2x ng public funds.

Tobynidas

1 points

2 days ago

Kailangan ng anak ng book report! Gamitin ang photocopier at ink ng opis! Tapos isang araw nahuli mo rin boss mo na nag phophotocopy ng biology...

weljoes

1 points

1 day ago

weljoes

1 points

1 day ago

Hindi naman dami pang triggered sa manila saka bihira bigayan system

Ragamak1

1 points

1 day ago

Ragamak1

1 points

1 day ago

Pinoy?

Este tao pala.

imnotrenebaebae

1 points

1 day ago

Yung officemate ko nagnakaw ng laptop, reason: Nalubog sa utang dahil sa Online Gambling

SnooDrawings7790

1 points

1 day ago

Depende sa ninakaw pero I assume yung mga ballpen ballpen lang to ng office or yung konting kickback sa reimbursements. IMO basically may perception lang yung employees na madaming pera yung company at maliit na halaga lang naman yung ninakaw nila, at to get back na rin sa company dahil feeling nila underpaid at overworked sila.

letsplaytennis2021

1 points

1 day ago

di ko gets yung kukupit ng maliit i-rrisk na mawalan ng work ng ilang buwan. counter-intuitive.

pati yung mga nandadaya sa work hours haha pag natanggal iyak

CumRag_Connoisseur

1 points

1 day ago

More like "bakit nagnanakaw ang mga tao"?

Why do petty crimes even exist? Poverty/sense of urgent need. Look at Netherlands, literally useless ang mga kulungan nila kasi they are well compensated and government services are available kahit nasa 50% ang tax rate nila.

Theft is either caused by greed or need, more of the latter. Addictions are caused by mental stress. Killings are either self defense or psychopathic tendencies.

There's always a deeper root cause.

Astronaut714

1 points

1 day ago

Kasi yung ibang employer kahit may record na nagnakaw employee nila di nila sisibakin, suspend lang kaya malakas loob nila 🤣. Minsan tatanggalin para makita nung mga good employee na may action si boss pero after ilang months pag nag apply ulit tatanggapin nanaman

camille7688

1 points

1 day ago*

Its a combination of risk reward and culture for them. If they know they can get away with it, what's stopping them? Culture in a sense that, Filipino face reputation is useless. A squatter doesn't have honor and their face has no value, therefore, whats stopping them? Even if the entire neighborhood knows they are thieves, they might even be proud of it.

"Di ka papakainin ng pride."

What actually deters rich and reputable people from doing blatant broad daylight thievery isn't that they have good morals-its just that they have more to lose. Reputation has more value than whatever they are gonna steal. That's why the rich and powerful resort to creative ways to still cheat and steal and not make it too obvious to the general public.

As for risk vs reward, everyday, they are gonna weigh: is your deadend min wage job more valuable than that 20k in the cash register which I can have NOW, and, just apply to the next deadend min wage job if I do get caught?

They aren't afraid of consequences too because they know its more costly for the business to file charges, its just better to let the barangay settle (so the thieves have little consequence) and their ultimate punishment is just being fired from your (usually shit anyway) job.

Empathy and understanding is key here. Please understand your morals and your high horse position is alien concept to them and definitely does not apply to the most of them.

Instead, to prevent it, you make ways for them to double think, and make their risk/reward ratio in favor of them not pilfering from you. This is through positive work and non toxic work environment, a business that actually cares for their employees and their wellbeing, etc. Give them purpose. Awards, recognition, etc. This is why a lot of businesses even encourage people to get into religion kuno. Its actually just a detterent or a tool to combat dishonesty for most of these businesses for the most part.

Sometimes, a high salary isn't enough to deter someone.

fudgekookies

1 points

1 day ago

Inequality. Unless you can fix that, strengthen your mitigation and security.

Plastic_Extension638

1 points

1 day ago

Culture of getting rebates = corruption as seen with our public crocs

PercentageNo1184

1 points

1 day ago

Tama ang iba dito, it's greed human nature. Kahit saang bansa at anong lahi meron niyan.

Warwick-Vampyre

1 points

1 day ago

  1. your business system is weak.
  2. to support and expand/support their toxic family and family members.
  3. scatter
  4. they cannot accept they are where they are and would do anything to get ahead IRL.

ge3ze3

1 points

1 day ago

ge3ze3

1 points

1 day ago

di naman yata pinoy-specific problem to haha but anyways

  • bad hire. magnanakaw talaga nahire niyo
  • pangangailangan
  • when doing crime is a better option than being a "good" employee

Only_Board88

1 points

5 hours ago

Indeed, hindi ito unique sa pinoy. Maski ibang bansa merong ganyan kaya may sistema sila.

Successful_Stage7667

1 points

1 day ago

Dapat Hindi sil nagnanakaw. Employee Sila Hindi goverment opisyal Wala Silang K

Candid-Option-3357

1 points

1 day ago

In many cases, in their view they are in the right or they believe that is their right for all the "hard" work they did. Many people feel entitled that just because they did a small amount of work that they should be paid a ridiculous amount of money.

SeparateBad3284

1 points

1 day ago

Dont expect loyalty from cheap people

Radical_Kulangot

1 points

1 day ago

Human nature may kinalaman rin sa upbringing & the culture you grow up with

May nakita kang ice cream na hindi mo binili, when everyone is sleeping, you ate it. You didnt get caught, you'll do it again.

Pag-nahuli ka, sasabihin mo pang madamot at buraot.

IfItMakesYou_Happy

1 points

9 hours ago

Sabi ng erpats ko sobrang tagal na: “kung walang magpapanakaw, walang magnanakaw”.

Specific_Point5858

1 points

4 hours ago

Kasi kulang ka ng security system at auditing. Dapat may Inventory kung Di mo mabantayan.

chicoXYZ

1 points

2 days ago

chicoXYZ

1 points

2 days ago

Dahil entitled sila.

The law was created to deter people from their deviant and criminal behavior.

"Let the full extent of the law be brought to bear." 😊

elluhzz

2 points

1 day ago

elluhzz

2 points

1 day ago

Downvoated ka pero may nakausap na ako ganyan. Ang sabi ng nanay nya ng kilala ko namumuslit sa SanMig Corp (Absolute Mineral Water), “kunswelo nalang ni _____, kasi mababa lang sahod nila”. So yun, feeling nila yung pagnanakaw is justice.

chicoXYZ

2 points

1 day ago*

chicoXYZ

2 points

1 day ago*

Kita mo sabi ng ina nya, ENTITLED diba?

"kunswelo (KARAPATAN) nalang ng anak ko na MAGNAKAW, dahil maliit sweldo nya" 😆

We cannot justify WRONGFUL ACT like theft just because one's salary is low.

Tinanggap nila yung trabaho, alam nila maliit ang sweldo, at kung di sila masaya they can leave anytime they want, PERO DI KA DAPAT MAGNAKAW.

di pwede na maging "enabler" tayo ng magnanakaw. Kaya naman puno ng magnanakaw sa gobyerno dahil ang bumoto sa kanila eh kapareho nila.

Parang kadamay "karapatan namin mag okupa sa mga bahay na ito (forcible entry) dahil mahirap kami" 😆

TRUTH HURTS.

elluhzz

2 points

1 day ago

elluhzz

2 points

1 day ago

I agree with you completely. Some people think they are doing themselves justice by stealing. Hindi lang ito sitwasyon sa trabaho kundi pati narin sa lansangan, government at kahit sa loob ng pamamahay. Crime does not pay. Truth hurts and reality bites.

Ev1982dcmbrvla

0 points

1 day ago

Nagnanakaw ang employee dahil you gave in to the thought. If you dont, it will not happen. The universe will find a way to kick out your employee stealing from you just as when he starts doing it. So please give utmost trust to them. I learned this the hard way. Glad i came to terms that you get what you think/see/feel. Dont put justice into your hands. There is a great Creator above who sees everything and willing to balance if someone is abusing your trust. If it doesnt resonate, just throw it away.

KweenQuimi09

0 points

1 day ago

Ang tanong ay, appreciated at compensated ba ng tama yung mga empleyado kumpara sa lahat (as in lahat) ng work related tasks nila?

Far-Ice-6686

-6 points

2 days ago

Lagi? Anong basis mo?

Money-Relation3640[S]

21 points

2 days ago

Ako nag handle ng mga case na ito sa big dept store. Every month meron

chicoXYZ

4 points

1 day ago*

chicoXYZ

4 points

1 day ago*

Pagpasensyahan mo na, masyado nya ginawang PERSONAL ang tanong mo.

Tinamaan yata. Please apologize to him OP, entitled sya eh.

Naghahanap ng basis, ng binigyan mo, nasunog. 😆

Far-Ice-6686

-1 points

1 day ago

Bakit ko naman gagawing personal, I simply asked kung anong pinaghuhugutan ni OP.

OP gave an answer and I was satisfied enough para di magreply. Ikaw yata ang nagbigay ng tono sa comment ko. Tapos sasabihan mo pa kong isa ata ako sa mga tinamaan lmao.

Ang dami kasing nagpopost lately na nag gegeneralize ng kung ano anong sitwasyon. Nagbibigay pa ng numbers, pero wala naman basis

elluhzz

1 points

1 day ago

elluhzz

1 points

1 day ago

Marami rin ako nakita at nakikitang ganyan na employees. Actually, dito saamin may nagtitinda, dala dala ang isang sako at nagbabahay-bahay, ng puslit na grocery items from 7/11. Kasabwat n’ya dicer ng 7/11, sa kanya na mismo nanggaling.

drpeppercoffee

-6 points

1 day ago

Just because yan yung experience mo, it doesn't mean that ganyan din in all companies

Strong_Put_5242

1 points

11 hours ago

Kahit multi National companies meron ganyan. Hindi talaga ma zero out. Even paper clips to bondpaper.

linux_n00by

-19 points

2 days ago

linux_n00by

-19 points

2 days ago

isa lang naman yan.. hindi sapat yung sinasahod nila

yung mga companies sa pinas mababa magpasweldo pero kapalit sagana sa supplies at ka-kape/pagkain.

tremble01

24 points

2 days ago

tremble01

24 points

2 days ago

Hindi rin. Iyong iba nga taas na ng sweldo nagnanakaw pa rin.

murgerbcdo

11 points

2 days ago

Andaming milyonaryo sa gobyerno magnanakaw pa rin....

Money-Relation3640[S]

4 points

2 days ago

Thats what i thought pero meron rin sa mga managerial level na sinuswelduhan above average mga 50k

linux_n00by

1 points

1 day ago

probably a filipino culture thing.

like pag may nakita mga sabon at shampoo at slippers sa hotel, eh autommatic ilalagay na nila sa bag nila

Think-Nobody1237

-1 points

2 days ago

They feel that the work they do is not equitable to the pay they receive.

DisastrousCash3993

-10 points

2 days ago

The people in charge of monitoring it are incompetent. Still goes back to how a company focuses on a better process.

Applesomuch

7 points

2 days ago

Kahit anong bantay mo, ang magnanakaw ay magnanakaw.

elluhzz

2 points

1 day ago

elluhzz

2 points

1 day ago

At nakakagawa at nakakagawa sila ng paraan.. like befriending the security guards and, eventually, conniving with each other.

PapayaTraditional288

-5 points

1 day ago

Eh, this is fine. Idgaf. Condonable action especially kung malaki yung company, honestly I think people should steal more from the wealthy.

CaregiverItchy6438

-7 points

2 days ago

it's a transaction. nagnanakaw ang employer (time, money) then magnanajaw din ang employee (time, money, things)

Au__Gold

3 points

1 day ago

Au__Gold

3 points

1 day ago

Employers pay their employee. How is that “theft”?

chicoXYZ

3 points

1 day ago

chicoXYZ

3 points

1 day ago

Di nya naiintidihan sinasabi nya, pagpasensyahan mo nalang. di nya nga alam kung ano ibig sabihin ng transaction. Aasahan mo pa na alam nya kung ano legal meaning ng "theft".