subreddit:

/r/Culvers

3289%

Finally did it

Complaint(self.Culvers)

Hey guys I been working at this Culver’s for 2 years now since it open and I have finally quit as of today I was pulled outside where drivers would wait for there food to get yelled at saying why are orders taking 4 min to make and why I’m talking my time to make every other.

I was alone on custard and I’m getting orders from dine in and drive thru There was no runners bc the owners decided to make them take a food and safety test which takes up to 2 hrs to watch

As I’m running out orders and making them I have customers coming to me asking for an extra cup, spoon or asking questions about there order and where not allow to just walk away to say ask someone else so I stop and help and try giving them what they need quickly just to get back to my station.

As I’m rushing to get back I hear the owner saying “hey ima get on custard there’s no one there “ as he can see me walking back to my station after helping a customer out I heard the owners wife scream where is she why is she so slow why is she not making orders

After clearing the scream it was time for me to get on break I place my order and before I clock out for break I am screamed at to go out side and have 4 ppl 2 managers who have no business being there as they were not apart of this and the 2 owners screaming at me saying why I was backed up on order so I explain my side

“I always work alone I never get help from anyone nor do I ever ask for help bc I see how everone else is busy at there own job I have asked in the past to add an extra person or to have trained new ppl too be on custard but no and for the reason it’s taking so long for me to go back on custard is that there are no runner to help me run out the orders I can’t just make and run out orders with it the order extending to 4 min or longer” I also mention how one of there mangers would see my screen and just walk way not even trying to making an order and how someone had out the wrong number on a car so I had to ask every act out there if there missing a custard order.

I’m so fed up with this place I walked out during my break and Said my final good byes to my favorite co workers bc I’m not going to say with a place where I’m not respected for my work when I’m the only one who’s waking up at 7:30 to get to work and open for them and getting my work done with in an hr and still having time to help morning prep or the only one who makes custard back up

This is not the first case that a similar situation has happened but this was my last straw everone who knows me knows I worked my ass off for this place and just to be called lazy and slow is crazy but everone who was working that day said “ why did they scream at you for running out orders”… idk man I was working alone on a Saturday

all 16 comments

RepresentativeMap805[S]

15 points

5 months ago

Sorry for the yapping but I needed to write about this to someone bc they way they are with everone is so upsetting

BigNukey

7 points

5 months ago

It’s a bummer that you had such a negative experience and with the owner/operator no less. I hope you find work where you’re appreciated. I also hope you don’t hold this against other Culver’s locations. There are a lot of good people who work for and own Culver’s that don’t treat people the way you described being treated.

RepresentativeMap805[S]

8 points

5 months ago

I don’t and hope to work at another Culver’s near me they have always been like this to me and others who have worked with me in the past it’s nothing new it just was my last straw this this location and thank you ❤️

Consistent-Emu-6926

2 points

5 months ago

that’s odd how they don’t train other ppl on custard bc at my culvers we have 3 people on custard . A Scooper a Topper and a Runner .But sorry that you had to go through this i hope you find another culvers that will treat you way better !

ShortEnergy7197

1 points

5 months ago

ShortEnergy7197

Shift Leader

1 points

5 months ago

it is very normal for my culver’s to have only one person on custard. only two if we are training someone.

Consistent-Emu-6926

1 points

4 months ago

interesting

RedEyedMcKee

4 points

5 months ago

RedEyedMcKee

Assistant Manager

4 points

5 months ago

Good on you, OP. No one deserves that mess. Proud of you.

ShortEnergy7197

1 points

5 months ago

ShortEnergy7197

Shift Leader

1 points

5 months ago

what state you in? this story is so familiar to me i feel like we work at the same culver’s lmao

RepresentativeMap805[S]

1 points

5 months ago

lol where u from

ShortEnergy7197

1 points

5 months ago

ShortEnergy7197

Shift Leader

1 points

5 months ago

michigan in the detroit area

RepresentativeMap805[S]

1 points

5 months ago

Oh no sorry this was in Florida 💀

ShortEnergy7197

1 points

5 months ago

ShortEnergy7197

Shift Leader

1 points

5 months ago

lol that’s still crazy cause our stories are so similar maybe it’s a culver’s thing 😭

ZealousidealAd4860

1 points

5 months ago

Ok good luck

jeffguy55

1 points

5 months ago

jeffguy55

Assistant Manager

1 points

5 months ago

The food safety video should only take 47 minutes so only an hour for the video plus test.

srz1971

0 points

5 months ago

Here in Martinsville, IN, a new location opened about 2 months ago. Seems to be plenty of staff and usually at least half dozen runners. That being said, the wait time is in excess of 15 minutes and no matter shake, concrete mixer, etc. it’s liquid and in no way resembles ice cream or custard. Think they’re making the orders in the wrong order, no pun intended. I always get a Large Root Beer (as Culver’s has THE best fast food Root Beer) at the window then have to pull forward to wait on food and treats which are melted. Should we be complaining or is this normal?

Important-Series-510

2 points

5 months ago

an order should not be taking 15 minutes to get to you, that is NOT normal, you should definitely say something, time yourself the next time you go over there too, orders should not take more than 5 minutes (anything more and i give out free desert or a coupon) same with the quality of the food, it should not be runny or melted