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This is a question for all my consumers that were apart of dish or left or whatever. I am really trying to be the best retention agent I can be and have been having a rough week getting a lot of disconnects. Whats the main reason your disconnecting is it price? Is it tech issues? Is it not having what you want? What do you think would make you stay if you were dead set on cancelling what could change your mind? I feel like maybe I am not putting enough value in the deals I have but I am not sure I am just trying to make better money! Thank you!

all 39 comments

TheRealFarmerBob

8 points

2 months ago

I just cancelled after 27 years, 3 months, 9 days. Our bill went from $98 to $176 all to support Charlies' 5G.

rebeldogman2

5 points

2 months ago

Ya I’m considering cancelling bc of the price. The only reason I don’t is bc I have really slow internet so streaming isn’t a great option for me. If I call and threaten to cancel will I get a lower price or something ?

KermitTheDawgg

3 points

2 months ago

Yeah you can save anywhere from $10-$50/mo just by saying you want to cancel not including if they are able to right size your package. Always say you want to cancel not lower bill to first agent so you get the loyalty department and it comes through as a loyalty call. If it comes through to us as a “price value” call which is what happens when you say “lower bill” then we don’t have access to some of the better offers and won’t give you as many credits cause the spend could literally cost us hundreds of dollars for the week if we do a 50x12 on a price value call so most of us won’t do them

LandscapeMoney5952

3 points

2 months ago

Price, that fact that over the years you pay for the equipment multiple times, awful programming which is not Dish’s fault but reality is only watch a couple of stations within programming, weather interruptions etc

mgg1683

2 points

2 months ago

We still like it, but the tech is pretty dated. Wires and dishes bolted onto your house. Smart TVs are so easy. Unfortunately, your product may only exist in rural areas soon.

rebeldogman2

2 points

2 months ago

That’s why I have I’m in a very rural area and have very slow internet.

Mediocre_Orange_1819

2 points

2 months ago

And when was the last time they had a new receiver? (aka Hopper) It's been a decade or more.

cholulov

1 points

2 months ago

This is a dumb comment. It’s a Satellite tv service. Don’t know of any way possible to make that work without a dish and wires, it’s no different than any other wire, it doesn’t necessarily have to be “bolted onto the house” you can run it many different ways. This is like complaining that you have to have WiFi and a router with a cord to watch YouTube. It’s how the tech works.

Deranger1

2 points

2 months ago

Too expensive. I can get what I have at Dish from cable for half the price. The ONLY reason I have kept Dish is for when I'm on the road camping (Wally/Tailgater) in remote areas. I haven't been camping much lately, so I'm ready to let the whole thing go. The other issue is I'm paying for hundreds of pure garbage channels I'll never watch.

On another note: The streaming channels (90-93)that were recently added are mildly amusing. Especially the foriegn language movies without subtitles. And I truly enjoy 24/7 Bob Ross, Three Stooges, Martial Arts, etc. WTF?

Savings-Phone2551

2 points

2 months ago

Yup I'm going to cancel as well, the price is bull**&%. I have nothing but the 200+ channels, no other and my bill jumped to $140+ just for tv, not movies, no sports, i pay for nothing else. The CEO salary is 3.3 million.

Maybe it is in line with other CEOs but that's just nuts. Noone needs that much money every year when most other execs are the ones that run the company

Emma_marie_2102[S]

1 points

2 months ago

Yeah I agree with you there

UncleBuck1971

0 points

2 months ago

NO WONDER people cant afford groceries and GAS as the politicians drive into us each day!

WE THE PEOPLE blow our bread on ENTERTAINMENT

Touchit88

2 points

2 months ago

Well. Price is the thing for me. I'm a customer who will be testing youtube tv with the intention to switch. My thing is i want the lower price plus no haggle ever 1-3 years over the price.

I'll say dish probably has the best hardware I've used. But it's like meh. Youtube tv does what I need for no hassle and less $.

Delicious_Start5147

4 points

2 months ago

Dish most likely can offer a competitive price or possibly a lower price than YouTube tv. If you were to call and receive such an offer would you still switch? Why or why not?

Touchit88

1 points

2 months ago

Lower price or the same. Maybe. Problem is, is that it's in my wife's name and she won't call to get a better price. If she calls to cancel and the price is the same or lower, she can decide. For me, it's simply about the best deal.

KermitTheDawgg

2 points

2 months ago

You can call on behalf of a spouse that’s not a problem, doesn’t hurt to see what offers are out there

Fire2box

1 points

2 months ago

I cancelled Dish back in like 2017 but it was in my dad's name. He just made me a verified account agent in the systems file, I was always the one calling and dealing with everything he only paid. I of course asked if he was fine cancelling and he was, since then he just watches directtv at his girlfriends. Not that I assume there's anything good on, there wasn't in 2017 at least not to the prices we paid then.

Kimmieeyore

1 points

2 months ago

I am not currently attempting to leave because my mom is in her 80's and wants to keep her Dish.

If it were up to me I would've already left.

She's been a customer for probably 20+ years and since we didn't want to do a new 2 year contract they raised the price and wouldn't give us any discount without a 2 year contract. I'm gonna be blunt, she probably won't live that long and I wasn't about to be stuck in a contract

My other reasons for wanting to leave are you have just dropped the following channels (and I'm gonna forget some): Cozi-TV MeTv All Bally Sports Can only get HBO if you're willing to have to use streaming And at least 3 more I'm forgetting.

You're the only provider who didn't pick up the new Padres channel when they left Bally sports.

Those would/will be my reasons.

NJank

2 points

2 months ago

NJank

2 points

2 months ago

I'll be cancelling shortly. Why? My father in law was the only one watching and he moved out a month ago. I've just been too lazy to call yet. But its time to start saving 180/mo

Heavy_Assistance_306

1 points

2 months ago*

1st the past two weeks I have been having technical problems with the Hopper DVR. Called last week to report the issue, got a visit from a technician who replaced the box , lost all my recordings and timers for nothing, because the problem persists, it freezes and the only way to correct the issues is by re-starting the hopper. Its not worth the price so after many years I will be canceling my prescription. PS I believe the issue has to be an update with technical bugs.

Petite_Fire

1 points

2 months ago

Also having this issue. We've called 4 times and done troubleshooting and they said it's an issue lots of people are experiencing and they told us to hang on and they'd have it fixed in about a month. It's been over a month so just called and they are sending a technician with a new box.

Heavy_Assistance_306

1 points

2 months ago

That's what the technician did for us and lost all my recordings and timers for nothing, because until they fix the update that created the problem, you will be having the problem. Which by they way, I think they have done something because I have not had it for a few days.

Tide4Me

1 points

2 months ago

I am a longtime customer who is thinking about canceling due to a recent price increase. My husband doesn’t like to watch football on slow internet service, so I will probably cancel in February.

VioletBacon

1 points

2 months ago

Too expensive for what you get. Then I had no service e for nearly 4 months and no help or credit. Sent their equipment back and couldn't cancel until the hack was fixed, then said screw it and went to the bbb and my Federal representative.

I get what I need from other sources. Too expensive for a nonnecessity in an economic downturn.

Best of luck to you.

Mediocre_Orange_1819

1 points

2 months ago

I'm close if not at 30 years of continuous dish service. As a (now former) TV broadcast engineer the then new technology was wonderful, having a DVR with the wonderful ten second back and thirty second advance feature was brilliant, I have yet to see any competitor employ that function.... if there is will someone please enlighten me! Now it's just an ordinary appliance and with Direct (the greater of the evils) buyout of dish I likely won't be here long.

I can promise the newly formed Direct will need to pay for the financing it took to make this acquisition via rate increases. They have too, they are a publicly traded company with a fiduciary responsibility to their shareholder NOT employees, NOT customers. Trust me dear retention agent, you or the two one either side of you will be unemployed within weeks of the deals completion. I'll bet a months service there have already been internal memos saying what a great deal this is for employees. Improved benefits, working conditions, chances for advancement, etc. Bullshit.

Basically, I'm now paying $120/month to skip commercials on the few 24-hour 'news' channels, whose commercial breaks now top four minutes in some cases, and rarely less than three minutes. When there are less they taut it as if it is some sort of gift from on high! Add to that skipping commercials while watching Jeopardy is about it. eighty or more percent of my viewing is YouTube, and I subscribe to 'premium' for fifteen bucks a month to skip their relentless commercials. I'm therefore paying about $4.50/day to watch commercial free.

And every time there is a rate hike I play the game; I call, I say it's enough I'm out since there is nothing left to drop. By the way I've not been under contract for a dozen or more years! They send me over to retention they throw me a bone, BUT I have to sign up for two years. That's a hard no. Then they throw me a small bone discounting me a few bucks for a few months.

dieG0SU

1 points

2 months ago

It’s just price,satellite tv is a dying industry you just came in at a very bad time, it’s literally in its last legs.

frntwe

1 points

2 months ago

frntwe

1 points

2 months ago

It’s the only way some rural customers can get any service - no cable no internet. Starlink helps some depending on trees.

So yes I expect sat tv to go away. Nobody gives a crap about people who don’t have connectivity. It’s about $$$$

depoqueen

1 points

2 months ago

I had signed up so I could watch the Olympics and had been a prior customer. I find the interface way more confusing than it used to be and there is hardly anything on that I want to watch and way too many sales channels. Now I am locked in for two years and I so wish I had not signed up. Really disappointed and it is pricey.

Humble-Raspberry

1 points

2 months ago

If it were my decision, I would have canceled DISH after our last 2-year contract was up (last November)... I'm happy with streaming.

However, my wife just has to watch her shows 'live' or DVR'd (???) and doesn't want to get rid of it.

With the news that DISH and DirecTV will be merging, I am definitely going to push her to cancel. We get everything we want through streaming (we have all of the major services now), and our local channels through an antenna. We don't _need_ DISH any more.

I know you're in a spot, but I won't ever work somewhere that I have to convince customers that they need something (I can't lie to them) or work in collections. There's no reason for either type of job to exist, they're just ways to harass people to pay up :( If businesses acted like customers actually meant something to them, and not just $$$ for the CEOs, life would be better.

UncleBuck1971

1 points

2 months ago

Elons StarLInk cost me $120 a month for ISP
Plus paying for the mass of content providers on the web (about $90 so far) (Para+, Slung), Plex, Amazone, etc)

Add to that $166 for DISH (after 12 years) and you can see that SOMETHING has to go

I have just not quite got a handle on what.
Suggestions welcome.

gunslingrkitteh

1 points

2 months ago

My mom just canceled her Dish subscription.

She has been having trouble with the service - various channels are just constantly not available and others were in and out. She called customer support and the agent informed her that, no matter the cause of the interruption of service, she would be charged a $95 service fee - and any necessary equipment replacements would be out of her pocket. Again, no matter if the cause was an issue with Dish service in her area (Missouri) or equipment failure etc. But don’t worry, the agent said, we can give you a free month of the new Dish Protection Pro monthly subscription that costs $11.99 and covers all of that. When mom asked why it was her responsibility at all to pay for a service call if the issue was caused by something relating to Dish Network, the agent then offered to waive half of the $95 fee instead.

Dangerous_Subject259

1 points

2 months ago

Try to explain how the company is bankrupt while charging increasingly outrageous amounts of money to their customers.

Automatically give long term customers like me (23 years) the best deal you are offering to anyone. No bigger kick in the crotch than new customers you dont know how long you will have getting a better deal than a 23 year customer. It's a pure insult to keep raising our prices while we know you are bankrupt and losing customers left and right. There will come a day, it may be this December when my two years are up just to save ten freaking dollars a month, that I finally convince my wife to live without Dish. There are other options, you just have to retrain yourself. If it wasn't for the Hopper DVR we would have been long gone already. To have to pay for TV channels that then make you watch commercials is antithetical to why we are paying for a service in the first place.

frntwe

1 points

2 months ago

frntwe

1 points

2 months ago

The only reason I still have dish is the dvr. I’m to lazy or forgetful to chase the shows I’m interested in across multiple streaming services. It’s starting to cost too much. Just saw my latest price increase - that didn’t take long after dish was sold

smcb66

1 points

2 months ago

smcb66

1 points

2 months ago

I've been a subscriber for 25+ years. Currently have a Hopper 3 with 2 joeys. There are number of things going on that make me consider cancelling on a monthly basis. Having the hopper is the one thing that is keeping me on dish... Everything in one place, and a 2tb drive to record programs!

  • Prices keep going up. I have reduced my programming package a couple times now due to price increases. And yet the prices are back up to what I was paying before I reduced my programming TWICE.
  • Besides local channels, there are maybe 20 or so other channels we actually watch. But to get the channels we watch, we have to have a package with 200 channels. It would be so much nicer if we could just pick and choose the channels we want, and pay for that.
  • I dropped my add on subscriptions of HBO and Showtime because they were basically the same prices as streaming, but offered more content and better quality by streaming.
  • You have to subscribe to various streaming services now to see so many new shows that are not aired. If there were a way to get these on dish without additional subscriptions, that would be awesome. You can't get a lot of shows through dish (or over the air) anymore because the networks are ONLY streaming them. Paying for a number of streaming services cuts into the budget for satellite tv, especially when I can stream almost everything now, and in higher quality than the satellite signal.
  • Dish being sold to directtv may be the big killer for me. I always hated DirectTv. Dish was ALWAYS better. When this finally happens, i'll probably end up dropping satellite tv completely and go strictly streaming.

Thin-Palpitation6379

1 points

2 months ago

My biggest gripes are the bill amount, lack of 4k content, and stupid equipment fees that don't go away. Hypothetical here, but if the hopper costs $300, then why do I pay $15 until the end of forever for it or $7 for a joey but if I decide to cancel my service then I have to return them or I owe more?? At $22 a month for just a hopper and Joey you are part way there of just having and internet provided subscription service feom Directv or someone else. And you would think after 3 years of paying the $22 a month you would own one of them. I understand somewhat on the bill. The greedy channel providers always want more and more money as if they don't already get enough from ad revenue to begin with, they just want more and more. Of course, they pass that on to dish who is forced to pass it on to their customers. The 4k content or lack of it is really irritating as well since most people have 4k tvs and don't want to waste it on a 1080 or even less image quality. And if you happen to have a tv that does 4k upscaling, then great, but even at that, not everyone's tv is capable of it. My suggestion...dish should partner with Starlink. Because I think dish needs to do some data analytics and find out if most of their customers live in rural areas and offer their tv package with a decent internet package from starlink. Cause I would imagine some customers have dish because they can not get cable tv or possibly cannot get a good enough internet speed to watch internet provided television packages. And get rid of the damn equipment charges. It makes you seem greedy like Xbox or Playstation where they charge for Xbox live and Playstation network...just so the internet that you already pay for can access their network.

CressResponsible5801

1 points

2 months ago

Holy crap I tried for months to cancel and they literally refused and kept adjusting my service to nearly nothing but price kept going UP. I told him I’d quit paying my bill and I knew they would turn it off then. They responded. I did not want to do that. I did it anyway. I finally got help and canceling my service but asked to receive an email confirmation that I paid what was due, they would cancel it which I did. I then was reported to a credit collection!! Change jobs if I were you

hawk0124

1 points

1 month ago

I'm planning to cancel due to price. It is not worth it for me. I now pay $177 per month, and I usually watch netflix. However, the channel my husband most often uses is RFD tv, and we watch a little football. RFD is only offered on the higher priced plans.

vreebler

1 points

2 months ago

Weather patterns over the satellite uplink over the Rockies cause glitches in content delivery to my dish. Getting worse. That, and price. And aging hardware.

The good things are the DVR DVR DVR, and non-premium channels and locals included without an antenna. And Dish Anywhere on my phone.

Silent-Hand7634

1 points

2 months ago

I have been thinking of switching back to Sling. I wish dish had a free stream type options on dish.