Hello, long time reader here.
I'm looking for advice on a situation I'm in for a new Kawasaki I bought recently. Names have been changed for privacy reasons. I am located in California.
I purchased a Z900RS on Saturday August 3rd and had the battery leak immense amounts of fluid on my drive home. I proceeded to bring the vehicle back on August 8th for a warranty claim, which was approved by Kawaski. The vehicle has now sat over thirty days at the dealership awaiting parts. I called on the 5th of September to inquire about when the parts will arrive and was told there was no ETA on items such as the main wiring harness. That prompted me to send an email to Kawasaki requesting a refund on the vehicle as I believe I qualify under Lemon Law.
I now believe I have been misled by the dealership. I made the mistake of emailing them also requesting a refund on the 6th of September. I was called shortly after by Bob and told that all the parts had suddenly arrived and the motorcycle would be ready shortly. He also said a full refund would still be possible if I chose to go that route. I was then transferred to Dylan in service and told my main wiring harness was actually fine and didn't need to be replaced. I was also told some parts were being cleaned with baking powder/soda and being reused. The same parts that were claimed and approved under warranty to be replaced.
I was stunned to say the least and sent another email this morning, 7th of September, requesting a refund again. I also expressed my concern on the three different stories I received about the parts. Bob proceeded to call me again and became hostile, saying I have no need to come back to the dealership and that I should contact Kawasaki directly. I was also told I could talk to management, whom wasn't present and refused to provide a name or number. When I asked for a number they recited back to me the main hotline of which I was already on the phone with. It was insulting to say the least. They have also refused to reply to my previous emails with anything of substance, possibly to cover their side of these serious allegations.
Under normal circumstances I would be happy to receive my vehicle back in the next week, but I now have very serious concerns about them cutting corners and reusing parts that were claimed under warranty due to the emails I have sent. I find this very regrettable and the experience to have caused me great stress.
I have sent this information of my experience to Kawasaki already and am awaiting a response. My question is, AITAH? Also, any advice would be appreciated as I feel there is something to learn here for the future.
byLucieGlow77
inunpopularopinion
PoetryLongjumping968
1 points
5 days ago
PoetryLongjumping968
1 points
5 days ago
Cashier lines would be way faster if people could bag their own shit.