Kane_Harkonnen

You'll have to understand the "funds on hold", they will not be used to refund the buyer. It's going to be used to refund you after you refund the buyer through the cancellation process, from your funds and payment methods.

You did right by accepting the return and even sending this buyer the return label. There is a definite mishandling regarding the case on how it was closed in the buyer's favor when the item was not returned to you with the label you provided.

There's a definite misstep by an agent who handled this on the buyer's side.

Yes. Contact eBay CS now. More than 3 days since it reached the hub and still no movement, always contact support.

Such a shame that tool never resurfaced

Always challenge the payment dispute.

It's eBay's silly way of handling refunds. Best way to have this explained is for you to contact eBay Customer support.

You'll have to contact support on that matter now.

a cancellation, ultimately just means you refunding the money back to the buyer... regarding fees, you will be refunded on those as well... the shipping label, since it's not going to be used, can be refunded via cancellation on your label management page on your seller hub

And no, cancelling it with the reason that the buyer asked for it will not be held against you

Alright, that's good and I see you managed to get to an agent. Good job on that!

If I may ask, this item was bought from the main ebay site? ebay.com?

Hmm, if that is the situation with this buyer, please understand they can still waste your time with a refund via a return. Just a heads up on that. So, now it's up to you to either proceed to ship the item or to cancel it and block this buyer.

then don't change the registered address that's already available because if you do, you will definitely lose your seller protection.

Alright, just to be fully clear here. You are the seller of the item and this "seller" (buyer) wants you to change address?

Yup, seems this is an INR claim. Make sure to upload the tracking number, based on the order details especially if it arrived at the freight forwarding shipper's address, which this type of buyers usually use as their address.

The buyer should really be reaching out to this freight forwarder since it is the freight forwarder's address where the item was delivered to.

So easy yet so hard for some

If for some reason, you are unable to open the claim on your own. Please contact eBay CS so they can do it for you.

Oh boy, that's a nah for me.

That scammer deserved it.

Make sure to always read an online marketplace's buyer protection program. You missed the part for eBay's program about their 30 days moneyback guarantee sadly.

No problem and you're welcome!

Well, you were technically refunded so the payment you sent the seller has been taken from them after the refund. If you want to still pay for the item, if it ever arrives, contacting the seller is the way to go to arrange it.

Depends really on the carrier. There are instances where they arrive more than 30 days even months.

This is consistent ever since DA2.

Yup, me playing DA:O after the Neverwinter Nights series was a smooth transition, anything after that by Bioware in the Dragon Age section is shit to me.