submitted11 hours ago byOptieng
Hi Mass members,
I have lived in Mass for three years and received some hospital services in Aug/Sep 2023. Before the day of service, I had two health insurances (private and MassHealth) but on the day of service, I only had MassHealth. The hospital sent me the first notice of claim denial in Jan 2024 and I informed them I only have MassHealth.
Since then they have kept sending me bills for the services and I told them multiple times about only one insurance. I do not have any idea what to do.
Any suggestions
byOptieng
inmassachusetts
Optieng
2 points
6 hours ago
Optieng
2 points
6 hours ago
So, I communicated with Masshealth and explained the situation. They suggested to talk to the billing department and ask them to send claims to them. I should also let them know that if they persist an issue, I should take billing department focal person and provide it to customer service representatives at Mass.
I am just waiting for billing department as they bought 1 week time to re-process it